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Common queries answered

Frequently asked Questions

The next steps are required after purchasing to get started:

  • Signed and submit program specific contract
  • Signed and submit Return Policy contract
  • Copy of your Social Security Card
  • Copy of a utility or banks statement with your full address
  • Username and password to IdentityIQ account

Customers are entitled to 100% refund within 5 days of  purchasing a credit program or hard target removal plan.


Our staff are in constant contact, by phone with our clients on a semi-monthly to  monthly schedule. 

Clients are welcome to contact the office at anytime by phone or email, via our contact portal.

Entering into one of our credit or hard removal programs will give you access to our client portal app.

Via the app, clients can uploads docs and post messages to our staff.

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